Respect

At Razzmatazz, we work continuously to create a safer, kinder and more open space for everyone. A place where you only need to focus on enjoying music and culture, discovering new trends, dancing, socialising and having a good time. We are firmly committed to the fight against violence and discrimination in all their forms. We believe in respect as the foundation of coexistence, and in the club as a space of freedom, expression and collective care.

Shared awareness

We want to foster a shared awareness around the dancefloor: respect for different proposals, openness to diversity, and recognition of music as a cultural language with its own value and codes.

It’s not just about following rules, but about understanding the principles that make the club experience possible: attentive listening, responsible consumption, respect for the artist’s work, and the creation of a shared energy based on awareness and active presence.

Respect · Decalogue

Let’s build club culture together.

The dancefloor is a shared space. Respect and collective awareness make the club experience possible.

A space free from violence and discrimination.

We reject any form of violence, harassment, intimidation, aggression or discrimination.

Respect other people’s personal space.

Respect personal space and enjoy the music and the moment without disturbing others.

Forget the camera and enjoy the moment.

Respect people’s privacy. The use of mobile phones, cameras or light-emitting devices is not welcome, especially on the dancefloor.

Consume responsibly and know your limits.

Practice responsible consumption and be aware of your boundaries. Look after the people around you and ask our team for help if you need it.

Be kind and respectful to others.

Disrespect towards staff, artists or the audience has no place at Razzmatazz. Anyone who does not comply with this code will be asked to leave the venue.

Protocol

At Razzmatazz, we have a response protocol in place to address any situation of harassment, aggression, violence or discomfort, and to support you in a safe, respectful and confidential manner.

Response protocol

1. Ask for help at any time.

If you feel harassed, assaulted or unwell, you can approach any member of the team: security, bar staff, cloakroom, box office, cleaning or organisation. Any of them will activate the protocol and notify the Equality Officer.

2. Support and safe space.

The Equality Officer will remain with you at all times and will activate the protocol together with the venue managers, the security team and, if necessary, medical staff. The entire process takes place in a safe, calm and private space, prioritising your wellbeing and your privacy.

3. Clear information and next steps.

You will be listened to with respect and informed of the steps to follow according to the protocol established for each situation. You decide at all times how to proceed and how far you wish to go.

4. Immediate or subsequent activation.

You can activate the protocol at the very moment the situation occurs, which will allow, if applicable, the identification of the alleged aggressors and their referral to the authorities. If it was not possible to report it at that time, you can also do so afterwards. [email protected] 93 320 82 00 (office hours) Our team will listen to you and help you in every way possible.

Useful phone numbers